DESCRIPTION
Location: Athens, Greece
Role: German-Speaking Customer Advisor (Banking)
Salary: EUR 1,400 p/m (paid 14x p/a)
- plus fixed Project Bonus: €50 gross per month
- plus Performance Bonus: Up to 10% based on individual performance
- plus Anniversary Bonus: €500 gross (German language)
- plus meal vouchers
Working Hrs: 40 hrs per week rotational - Initial phase: Monday–Saturday, 09:00–21:00 (rotational shifts) - Future requirement: Transition to 24/7 operations (TBC) - Candidates must be fully available and willing to work 24/7 shifts in the future
Relocation package: flight to Athens and 4 weeks accomodation on arrival, plus support finding a place to live
You will be working on behalf of a leading international bank headquartered in the United States, providing customer support services for retail banking clients across Europe. The project operates in a highly regulated environment, with a strong focus on data security, customer trust, and service excellence.
As a Customer Advisor, you will be responsible for delivering high-quality customer support through multiple channels, ensuring a superior customer experience while handling sensitive financial information with the highest level of professionalism and confidentiality.
What You’ll Do
- Manage incoming and outgoing customer interactions via phone, chat, and email
- Deliver professional, customer-focused service aiming for high satisfaction and first-contact resolution
- Build sustainable relationships of trust through open and effective communication
- Provide accurate, complete, and timely information using the appropriate systems and tools
- Meet individual and team performance targets, including service level and quality metrics
- Accurately document customer interactions, update accounts, and file required documentation
- Strictly follow communication procedures, guidelines, and policies, particularly when handling personal and financial data
REQUIREMENTS
- Fluent German and good command of English
- Excellent written and verbal communication
- Ability to multi-task, prioritize, and manage time effectively in a fast-paced environment
- Good PC skills and ability to navigate multiple systems
OFFER
On offer
- 1400 EUR/month (paid 14x p/a)
- Fixed project bonus of 50 EUR/month
- Monthly performance bonus of up to 10%
- Indefinite employment contract
- 14 salaries per year
- Daily meal voucher (Up Hellas Mastercard)
- Private health insurance (includes dental and vision care)
- Access to mobility program
- Modern and dynamic work environment
- Regular employee events
- Access to onsite gym, wellness activities, and even a rooftop cinema with views of the Acropolis
About Talingual
As a job-seeker you can benefit from Talingual’s extensive experience - we have successfully placed thousands of candidates in new roles across Europe and we have all previously been in your position as an international job-seeker. We work with leading international employers who offer compelling employment opportunities in a wide variety of roles and locations. We add value to your job search by reviewing your CV, identifying your strengths as a candidate, discussing your preferences with you, preparing you for interviews, and providing relocation advice. You can expect your Talingual recruiter to provide you with honest and clear guidance in a friendly and supportive way. See more at talingual.com
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