DESCRIPTION
€1,500 sign-on bonus for Sofia-based roles | Plovdiv with home office after training
We ask questions, find solutions, and look for ways to make things better.
If you’re fluent in German and enjoy helping people, solving problems, and keeping things organised, we have more than one opportunity for you to explore.
You can choose between Sofia-based roles, which come with a €1,500 sign-on bonus, and Plovdiv-based opportunities, where you can work 100% from home after training.
What could your day look like?
Depending on the role you join, you’ll support customers with their products, services, accounts, billing, or provider changes
You might:
- Support customers in German by phone and help them find the right solution.
- Handle questions related to internet services, provider switches, billing, accounts, and subscriptions.
- Process customer and service changes and keep information accurate in our systems.
- Handle written enquiries via email and chat and prepare confirmations where needed.
- Update customer information, tariffs, and other details in internal systems.
- Identify customer needs and, where relevant, introduce products or services that could make their experience even better.
- Transfer cases to the appropriate team when further support is needed.
REQUIREMENTS
What you’ll bring
- German at B2–C1 level or higher, depending on the role.
- A natural, customer-focused communication style and curiosity to understand what people really need.
- The ability to communicate confidently by phone and in writing.
- Good organisational skills and attention to detail.
- Confidence using digital tools and MS Office.
- A proactive, solution-focused mindset.
- An interest in developing your customer service and, where relevant, sales skills.
OFFER
What we offer
- €1,500 sign-on bonus for our Sofia-based roles.
- Competitive salary plus an unlimited bonus scheme.
- Sofia or Plovdiv: choose the opportunity that works best for you. Plovdiv-based roles offer 100% home office after training.
- 4, 6, or 8-hour working options, depending on the position.
- Paid training and a structured onboarding experience.
- Support with accommodation during the training period.
- Additional private health insurance.
- Fully covered MultiSport card.
- Monthly food vouchers.
- Employee referral bonus programme.
- Relocation support.
- Challenges, prize draws, and other rewards throughout the year.
Curious to find your fit?
At ellio, we don’t believe there’s one way to do a great job.
That’s why we’re building different opportunities around different ways of working.
Explore the options, find what fits you, and join us.
SKILLS
Problem-Solving
Customer Oriented Soft Skills
Team Work
ARE YOU THE PERFECT CANDIDATE?
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