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DESCRIPTION
Location: Sofia, Bulgaria (office-based)
Salary: 1,585 gross/month (approx. 1,230 EUR net)
Hours: 40 hrs/week – rotating shifts (24/7 operation)
Relocation Support: Up to 21 days company accommodation on arrival and help finding long-term rental. A relocation bonus of 1,500 EUR gross is paid out (in two instalments - month 1 and 2)
Do you enjoy gaming and want to turn your passion into a career? We're looking for a German-speaking Player Support Specialist to join an international team in Sofia, Bulgaria.
In this role, you'll provide email support to players of one of the world's leading online gaming platforms. You'll help players with account, technical and gameplay-related queries, ensuring every interaction is handled professionally and efficiently.
What You'll Do
- Provide high-quality customer support via email in German.
- Respond to player enquiries in a professional, friendly and timely manner.
- Troubleshoot account, login and technical issues.
- Investigate and resolve gameplay-related queries.
- Aim for first-contact resolution whenever possible.
- Escalate complex cases to the appropriate internal teams when required.
- Accurately document all customer interactions.
- Deliver an outstanding customer experience while meeting quality and productivity targets.
REQUIREMENTS
What We’re Looking For
- Fluent in German
- Good level of English
- Tech-savvy and quick to learn new systems
- Strong problem-solving and multitasking skills
- Comfortable with shift work in a fast-paced, structured environment
OFFER
On Offer
- Stable job and career development opportunities
- Great office at a top location
- Relocation package
- Attractive salary and additional incentives
- Special benefits for our team members (Gym, yoga classes, massages, and corporate psychologist in the office)
- Positive international working environment (Relax zones, PlayStation, and billiard corners)
- Continuous support and learning
- Employee referral bonuses & Recognition programs
About Talingual
As a job-seeker you can benefit from Talingual’s extensive experience - we have successfully placed thousands of candidates in new roles across Europe and we have all previously been in your position as an international job-seeker. We work with leading international employers who offer compelling employment opportunities in a wide variety of roles and locations. We add value to your job search by reviewing your CV, identifying your strengths as a candidate, discussing your preferences with you, preparing you for interviews, and providing relocation advice. You can expect your Talingual recruiter to provide you with honest and clear guidance in a friendly and supportive way. See more at talingual.com
SKILLS
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