DESCRIPTION
Our client is looking for German-speaking Customer Support Specialists in Sofia, Bulgaria, providing customer support to League of Legends players from the German market. Join the gaming industry and become part of the player experience behind one of the world’s best-known games.
On top of an international working environment and full training, the position comes with a €1,500 welcome bonus plus a €1,200 relocation bonus, aswell as 21 days of accommodation when you arrive, to support your move to Sofia.
About the company
Our client is a global leader in digital customer experience and business process outsourcing, supporting major international brands through customer care and digital solutions. Their multicultural teams provide high-quality support for global products and online communities, including within the gaming industry.
What will you do?
- Provide professional email-based Player Support to League of Legends players
- Assist players with questions related to their accounts and gaming experience
- Investigate player inquiries and provide clear, helpful, and personalized solutions
- Resolve customer cases efficiently while maintaining a high standard of written communication
- Escalate more complex cases to the appropriate internal teams when required
- Document player interactions and follow internal processes accurately
- Maintain high levels of player satisfaction and service quality
- Develop a strong understanding of the game, its systems, and the player experience
- Collaborate with an international team in a fast-paced gaming environment
- Represent the gaming community with professionalism, empathy, and a player-first mindset
REQUIREMENTS
- Fluent in German and English
- Interest in gaming is an advantage
- Excellent written communication skills
- Customer-focused with a genuine desire to help players
- Strong problem-solving skills and attention to detail
- Comfortable communicating with customers exclusively through written channels
- Able to work independently while contributing to an international team
- Comfortable working in a dynamic and multicultural environment
- Previous customer support or gaming experience is an advantage
- Flexible, adaptable, and motivated to relocate to Sofia
- Excited about the opportunity to develop a career within the gaming industry
OFFER
- €1,500 welcome bonus
- €1,200 relocation bonus to support your move to Sofia
- 21 days of paid accommodation upon arrival
- 100% email-based customer support – no phone support
- Paid training and continuous professional development
- International and multicultural working environment
- Career progression opportunities within the company
- Modern office facilities in Sofia
- Private health insurance and additional benefits
- Social events and team-building activities
- Full-time employment contract
SKILLS
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