German-Speaking Customer Support Expert in Lisbon

We are currently looking for a German-speaking Customer Advisor for our partner company in the insurance sector, ready to kick-start their career in Lisbon. As the first point of contact for customers, you will demonstrate outstanding communication skills and provide friendly, solution-focused advice. You’ll handle inquiries professionally, ensuring they never escalate, and always find a satisfactory resolution for your customers.

About the Company

Our partner is a French multinational outsourcing company that simplifies operations for the world’s most renowned brands by providing exceptional, customer-focused support. Join a family of over 62,000 highly motivated colleagues across 170 locations in 49 countries. Embrace the opportunity to be part of a multicultural team, thrive in a fast-paced environment, and contribute to a diverse range of projects with some of the best B2C and B2B brands worldwide!

What You’ll Do

As a Customer Advisor in the insurance industry, you’ll utilize your skills to resolve issues accurately and efficiently while providing solution-oriented advice to your customers. The dynamic nature of this role allows you to develop IT skills and progress your international career at your own pace.

Your responsibilities will include:

• Handling German-speaking inbound customer service via phone, chat, and email for various insurance topics.
• Responding to emails and sending documents, information, contracts, etc.
• Documenting relevant case details in the internal ticketing system.
• Processing claims or cancellations as requested by customers.
• Archiving completed cases electronically.
• Updating customer data or making necessary amendments.
• Ensuring excellent customer satisfaction.
• Appropriately handling customer escalations and documenting the process precisely.
• Representing the company’s values and maintaining a strong reputation.

• German proficiency at C1/C2 level or native fluency, plus English proficiency at B2 level.
• Excellent written and verbal communication skills.
• Experience in troubleshooting and solving customer problems (preferred).
• Patience and empathy to understand customer queries correctly.
• Ability to handle all data and personal information with the utmost confidentiality.
• Proactive, self-motivated, and a great team player.

• Competitive salary (14 monthly payments per year) + monthly performance bonuses + meal allowance + transport allowance.
• Fixed working hours, Monday to Friday.
• Relocation package: flight reimbursement, 12 months of accommodation, and administrative support.
• Private health insurance with dental coverage (after six months of employment).
• Expanding opportunities for international career growth.
• Work in a diverse environment with colleagues from over 15 nationalities.
• Enjoy modern amenities, local discounts, company events, celebrations, and more.
• Opportunity for mobility across global company locations.
• Newly designed, modern offices in Lisbon.