DESCRIPTION
Do you have solid understanding of Microsoft Advertising (or major PPC platforms such as Google Ads)? Are you comfortable using Microsoft Copilot for advanced tasks? If so, we have an exciting opportunity for you to join our Microsoft Ads B2B Customer Experts team in our state-of-art premises in Piraeus.
About the RoleOur team provides expert troubleshooting and optimization support to advertisers using Microsoft Ads for their Pay-Per-Click (PPC) campaigns. In this role, you help resolve technical issues, deliver data-driven recommendations, and empower advertisers to maximize performance and long-term success on the platform.
What You Will Do• Diagnose & Resolve Issues: Quickly troubleshoot account setup, billing, disapprovals, conversion tracking, and platform functionality, using a consultative approach to understand each advertiser’s goals.
• Provide Clear, Confident Solutions: Deliver timely, professional resolutions and leverage Copilot tools to ensure accuracy, clarity, and trust.
• Recommend Performance Improvements: Identify optimization opportunities while resolving issues. Share data‑backed recommendations and educate customers on best practices and new Microsoft Advertising features, including Copilot workflows.
• Educate & Empower Customers: Teach advertisers how to use Copilot for campaign creation, reporting, analysis, and optimization. Highlight the value of UET, automated bidding, audience targeting, and conversion tracking.
• Build Strong Relationships: Offer proactive, personalized guidance that supports long‑term success.
• Support Recovery & Retention: Use active listening, questioning, and empathy to address concerns, rebuild trust, and guide customers toward resolution.
What We’re Looking For:Customer Interaction & Relationship Skills
- German language fluency (C1/C2)
- Strong English communication
- Experience in customer support, account management, or advertiser success
- Proven ability to build trust and manage challenging conversations
- High emotional intelligence and de‑escalation skills
- Consultative mindset with strong diagnostic questioning
- Ability to explain technical concepts to non‑technical users
Technical & Platform Skills
- Knowledge of Microsoft Advertising or major PPC platforms (e.g., Google Ads)
- Comfortable using Copilot for analysis, summaries, and recommendations
- Strong troubleshooting and problem‑solving skills
- Ability to interpret performance data and provide customer‑first solutions
Performance & Optimization Skills
- Experience building or optimizing paid search campaigns
- Understanding of bidding strategies, match types, quality score, and account structure
- Ability to use Copilot to improve analysis, reporting, and optimization suggestions
- Skilled in developing tailored recommendations that improve ROI and retention
Nice to Have
- Direct Microsoft Advertising experience
- Broader digital marketing exposure (analytics, tracking, audiences)
- Retention or churn‑recovery experience
- CRM knowledge (Dynamics, Salesforce, Zendesk, etc.)
- Familiarity with reporting dashboards or data visualization tools
- This is an on-site position, in our state-of-the-art premises in Piraeus, Greece
- Transportation provided for employees finishing after 10:00 PM
a. Complete Relocation Package to Greece
- Flight ticket covered
- Free hotel accommodation upon arrival
- Support with long‑term housing
- No relocation cost to you
b. Compensation & Benefits
- Competitive monthly salary (14 salaries per year)
- Performance‑based bonuses (role dependent)
- Referral Program – bring friends and earn bonuses
- Private health care benefits
- Exclusive corporate discounts
c. Career & Development
- Full training by certified instructors
- Ongoing professional development and upskilling
- Opportunities to grow within a global, multicultural organization
- Exposure to international markets and projects
d. Work Environment
- Modern offices with comfortable break areas
- Free online Greek language courses
- Company events and community initiatives
- Great Place to Work® Certified employer
- Inclusive culture that values diversity and equal opportunities
- Join our Microsoft Ads B2B Customer Experts team in Piraeus to assist advertisers in maximizing their online advertising success.
- The role involves troubleshooting, providing solutions, recommending performance improvements, and educating customers about Microsoft Advertising and Copilot.
- We’re looking for candidates fluent in German and English, with experience in customer support and strong communication skills.
- Enjoy a competitive salary and complete relocation package, including flight tickets and accommodation support for moving to Greece.
- We offer ongoing professional development, a modern work environment, and exclusive corporate discounts.
