Hospitality Agent

Key Responsibilities and Tasks:

• Welcoming guests in a warm and professional manner
• Supporting guests and the operation by serving as the central information hub
• Performing guest check-ins and check-outs
• Processing payment types such as room charges, cash, checks, debit, or credit card.
• Providing guests with directions and information regarding our hotel and local areas of interest.
• Preparing daily reports from the PMS, identifying any special requests, and checking reports for accuracy.
• Completing designated cashier and closing reports in the system.
• Preparing and processing of documents for the Accounts department.
• Supporting with guest relations duties, including- reviews handling, events hosting and complaint handling.