
DESCRIPTION
- Work with employees to make sure services start and run on time
- Help new customers get started and collect the right info
- Solve problems with service, like access issues
- Handle customer feedback, complaints, and damage reports
- Manage employee absences according to company rules
- Keep customer payment info up to date
- Answer employee questions about contracts and pay
- Give employees feedback and report serious issues
- Make changes to employee contracts when needed
- Help plan and run events for employees and customers
- Regularly call employees and customers to check service quality and get feedback
- Take about 50–60 phone calls per day (inbound and outbound), plus answer emails
REQUIREMENTS
Ideallly a customer service background(zendesk).
Fluent/n natice in German and B2 English
1-2 years call centre
OFFER
Monday-Friday, hybrid work, 2 days a week from home.
SKILLS
Good Problem Solving Skills
Excelent Communication Skills
Basic It Knowledge
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