Hybrid German Job Position in sunny Lisbon, Portugal

Mandatory
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DESCRIPTION
  • Work with employees to make sure services start and run on time
  • Help new customers get started and collect the right info

  • Solve problems with service, like access issues
  • Handle customer feedback, complaints, and damage reports

  • Manage employee absences according to company rules
  • Keep customer payment info up to date

  • Answer employee questions about contracts and pay
  • Give employees feedback and report serious issues

  • Make changes to employee contracts when needed
  • Help plan and run events for employees and customers

  • Regularly call employees and customers to check service quality and get feedback
  • Take about 50–60 phone calls per day (inbound and outbound), plus answer emails
REQUIREMENTS
Ideallly a customer service background(zendesk).
Fluent/n natice in German and B2 English
1-2 years call centre

OFFER
Monday-Friday, hybrid work, 2 days a week from home. 


SKILLS
Good Problem Solving Skills
Excelent Communication Skills
Basic It Knowledge

ARE YOU THE PERFECT CANDIDATE?
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