DESCRIPTION
Role: Icelandic speaking Customer experience Advisor
Location: Office based Sofia, Bulgaria
Salary: approximately 1,945 EUR gross p/m
Operational Hours: 40 hrs p/week rotational between 11:30 - 20:00 Monday - Sunday
Relocation: Relocation Bonus: €1,200 Gross (paid in 2 instalments) - to support relocation and initial rent costs plus 21 Days of Company-Provided Accommodation on arrival, and assistance in finding a long-term home. Plus flight is booked for you to Sofia.
Are you passionate about helping people and solving problems? Join our dynamic Customer Support team supporting a leading global digital platform. You’ll be assisting users with non-technical issues related to a range of digital content and services, including mobile payments, digital family management tools, and media such as e-books and movies.
This is an exciting opportunity to engage with end-users of some of the world’s most widely used digital tools, offering empathetic, accurate, and efficient solutions to enhance their experience.
Key Responsibilities
- Respond to customer queries via email, chat, and/or phone in a professional and timely manner
- Assist users with account-related concerns and billing inquiries for digital content and subscription services
- Provide support for mobile payment services, including transaction reviews and refund processes
- Help users navigate family account setups and controls
- Troubleshoot issues with accessing or using digital media content (books, movies, apps)
- Deliver exceptional customer service with a focus on empathy and resolution
REQUIREMENTS
- Fluent in Icelandic
- Good command of English
- Previous experience in a customer service role is prefered
- Tech-savvy with the ability to quickly learn new platforms and interfaces
- Excellent problem-solving and multitasking abilities
- Patient, empathetic, and customer-focused
- Comfortable working in a fast-paced, structured environment with performance targets
OFFER
On Offer
- Stable job and career development opportunities
- Great office at a top location
- Attractive salary and additional incentives
- Special discounts & Offers (Multisport cards, etc.)
- Additional health insurance & Transportation allowance
- Special benefits for our team members (Gym, yoga classes, massages, and corporate psychologist in the office)
- Positive international working environment (Relax zones, PlayStation, and billiard corners)
- Continuous support and learning
- Employee Recognition programs
- Relocation package
About Talingual
As a job-seeker you can benefit from Talingual’s extensive experience - we have successfully placed thousands of candidates in new roles across Europe and we have all previously been in your position as an international job-seeker. We work with leading international employers who offer compelling employment opportunities in a wide variety of roles and locations. We add value to your job search by reviewing your CV, identifying your strengths as a candidate, discussing your preferences with you, preparing you for interviews, and providing relocation advice. You can expect your Talingual recruiter to provide you with honest and clear guidance in a friendly and supportive way. See more at talingual.com
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