New
Clear search
Icelandic speaking jobs
11 job offers found
Icelandic speaking jobs
11 job offers found
Icelandic Customer Service Representative to Barcelona
Mandatory
Be one of the first to apply
DESCRIPTION
Are you an empathic person with a passion for helping others? Our client is looking for an Icelandic-speaking Customer Support Advisor to join their team in Spain!
Join a multicultural support team representing a prestigious travel company. You'll be the connection between global travellers and accommodation providers, ensuring top-tier service and support. Enjoy engaging team activities, training, and personal development in a vibrant and international environment.
About the company
Our client is a global leader in customer experience management and contact center services, delivering exceptional customer care in over 35 languages. With a diverse team across multiple countries, they provide first-line support and technical assistance for leading international brands in a dynamic and inclusive work environment.
What will you do?
- Support international travellers by clarifying service and payment inquiries
- Communicate with customers and accommodation suppliers via email and phone
- Ensure high-quality customer service by identifying and understanding customer needs
- Mediate between parties and resolve issues with professionalism
- Follow set procedures and accurately log all interactions
- Work in a team-oriented environment to ensure service excellence
Candidate profile
- Icelandic C2 level and advanced English proficiency
- Excellent written and verbal communication skills
- Strong PC skills (Office 365, CRM, internal platforms)
- Problem-solving mindset and solution-driven approach
- Motivated, goal-oriented, and customer-focused
- Adaptable to changing priorities and business processes
- Affinity with accommodation platforms
- Previous customer service experience is valued
Employer offers
- 38.5h/week (Monday to Sunday), shift 09:00 - 20:00h
- 27 vacation days a year (well above average)
- 22.249 € annual gross salary
- Temporary contract that goes to a permanent one after 3 months
- Relocation support is offered
- Initial 3-week training with continued coaching
- “Feel Good” program: Spanish lessons, team activities, quizzes
- Private health insurance (upon permanent contract)
- Flexible remuneration options after probation
- Free coffee daily and fruit once a week
- A dynamic, multicultural, and international work environment
- Career development in a leading support department
Care to hear more? Then apply via the link!
SKILLS
Empathy
Problem-Solving
Attention To Detail
Top companies hiring:
Be one of the first to apply