Join a multicultural support team representing a prestigious travel company. You'll be the connection between global travellers and accommodation providers, ensuring top-tier service and support. Enjoy engaging team activities, training, and personal development in a vibrant and international environment.

About the company

Our client is a global leader in customer experience management and contact center services, delivering exceptional customer care in over 35 languages. With a diverse team across multiple countries, they provide first-line support and technical assistance for leading international brands in a dynamic and inclusive work environment.

What will you do?

• Support international travellers by clarifying service and payment inquiries
• Communicate with customers and accommodation suppliers via email and phone
• Ensure high-quality customer service by identifying and understanding customer needs
• Mediate between parties and resolve issues with professionalism
• Follow set procedures and accurately log all interactions
• Work in a team-oriented environment to ensure service excellence

• Icelandic C2 level and advanced English proficiency
• Excellent written and verbal communication skills
• Strong PC skills (Office 365, CRM, internal platforms)
• Problem-solving mindset and solution-driven approach
• Motivated, goal-oriented, and customer-focused
• Adaptable to changing priorities and business processes
• Affinity with accommodation platforms
• Previous customer service experience is valued

• 38.5h/week (Monday to Sunday), shift 09:00 - 20:00h
• Temporary contract that goes to a permanent one after 3 months 
• Relocation support is offered
• Initial 3-week training with continued coaching
• “Feel Good” program: Spanish lessons, team activities, quizzes
• Private health insurance (upon permanent contract)
• Flexible remuneration options after probation
• 27 vacation days a year (well above average) 
• Free coffee daily and fruit once a week
• A dynamic, multicultural, and international work environment
• Career development in a leading support department

Nordic Jobs Worldwide

Nordic Jobs Worldwide is a leading recruitment company focusing on connecting Nordic-speaking talents with exciting career opportunities worldwide. With a network of 400+ partners in over 40 countries, we have successfully helped more than 5,400 candidates secure their dream jobs.