At Astrea Recruitment, we’ve been turning job searches into exciting new beginnings for 18 years! With offices in Bulgaria and Serbia, we connect top talent with leading Bulgarian and international companies. We believe in helping people grow into their best selves, and our ever-growing network of happy candidates and clients is what drives us forward. Let’s shape the future together!

For one of our clients – a leader in digital solutions and AI automation, enhancing global brand experiences in fintech, high-tech, tourism, and gaming, we are looking for – Technical Support Assistant with Icelandic (Relocation to Bulgaria).

Key Responsibilities:

• Communicate with customers via chat and email, offering quick and accurate support;
• Assist with basic product or technical service issues;
• Log all customer interactions clearly and precisely;
• Coordinate with other teams to solve more complex cases;
• Deliver friendly, effective service to ensure customer satisfaction.

Requirements:

• Fluency in Icelandic and good English skills;
• Experience in customer/technical service or a similar role is a plus;
• Strong attention to detail and a problem-solving mindset;
• Team player who can also work well independently in a dynamic setting;
• Comfortable using computers and learning new systems quickly.

What our client offers:

• Competitive salary and benefits package;
• Includes additional health and vision insurance for employees and their families;
• Free online courses, coaching, and individual sessions for personal and professional growth;
• Enjoy a variety of discounts on dining, beauty services, transportation, and more;
• Relocation package for Sofia, Bulgaria;
• Collaborative and inclusive workplace culture.

If you feel excited and confident that you’re the perfect fit, we encourage you to take the next step. Kindly share your detailed resume in English when you get a chance. (and don’t forget to include the reference number SM_).

Rest assured that we will reach out promptly to the candidates whose profiles closely match our requirements. Your privacy is of utmost importance to us, and all your information is safeguarded in compliance with the regulations of the Commission for the Protection of Personal Data (Astrea Recruitment, reg. No 1809).