Italian Customer Service Representative

Are you a fluent Italian speaker looking to build an international career? Join a global customer support team in beautiful Athens, Greece, and provide exceptional service for a leading pharmaceutical project.

Whether you're starting your career or bringing previous customer service experience, this is a fantastic opportunity to work in a multicultural environment with excellent benefits and career development opportunities.

What you'll be doing

Handle inbound and outbound calls with Italian-speaking customers.

Respond to customer enquiries via email.

Provide professional support on behalf of a leading pharmaceutical company.

Resolve customer issues efficiently while delivering outstanding customer service.

Maintain accurate records of all customer interactions and follow company procedures.

What we offer

Gross monthly salary: €1,050 (€950 base salary + €100 language allowance)

Performance bonus: Up to 10% of your monthly salary after your first three months, based on KPIs

Welcome Bonus 500 Euros – After the 3rd month. + Retention Bonus 250 after the 6th month

Unlimited employment contract

Private medical insurance through Generali

€5 Up Hellas Card for every working day

Comprehensive paid training

Career development opportunities within a global organisation

A supportive, international working environment

Working hours

This is a rotational shift position covering:

Monday to Friday: 08:30–00:00 (Athens time)

Weekends and public holidays: 24/7 operation

What we're looking for

Italian: C1/C2 level (spoken and written)

English: B1/B2 level

High school diploma or equivalent

Strong communication and problem-solving skills

Customer-focused attitude

Previous customer service experience is an advantage, but not required