Junior Onboarding Specialist- DE
DESCRIPTION
Support new merchants during onboarding, guiding them through setup and activation of SumUp products (Card Readers, POS Lite/Plus/Pro, Kiosk)
Drive early product adoption by assisting with key activation steps, training sessions, and first transaction goals
Monitor merchant activity, proactively reaching out to inactive users to offer support and boost engagement
Collaborate with sales teams to ensure seamless handovers and continuity of onboarding experience
Respond to inquiries and troubleshoot onboarding issues, escalating complex cases and covering the inbound support line as needed
REQUIREMENTS
Fluent in German and English (C1 or C2)
A natural problem-solver with a proactive mindset
An outstanding communicator who genuinely enjoys helping customers
Comfortable in a fast-paced, start-up environment
Excited to work onsite at our Barcelona HQ
OFFER
- Opportunity to work with SumUppers globally on large-scale fintech products used by millions of businesses worldwide, from our Barcelona office. This involves an office-first setup
- Commitment to Diversity and Inclusion: Be part of a workplace that values and promotes diversity, fostering an inclusive environment where everyone's perspectives are respected and embraced
- Restaurant tickets (Edenred)
- A dedicated annual L&D budget of €2000 for attending conferences and/or advancing your career through further education
- 30 Days Sabbatical: Enjoy the unique opportunity to take a well-deserved break with our 30 days sabbatical benefit after completing 3 years of employment with SumUp
- Referral Bonus: Earn additional rewards by referring talented individuals to join the SumUp team
SKILLS
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