Legal Back-Office Advisor Airline Company-Italian Speaker

About Webhelp

Webhelp is a French multinational BPO company that is making business more human for the world’s most exciting brands. By choosing Webhelp, you will be part of a community of over 120,000 game-changers from more than 140 locations in 60 countries.

Join us at Webhelp and you will have the opportunity to be part of a multicultural team, a fast-paced environment, and a diverse pool of engaging projects for some of the most progressive B2C and B2B brands worldwide.

What you’ll be doing at Webhelp

As an Italian-Speaking Legal Advisor for an Airline Company, you will:

• Assist clients via inbound/outbound calls and email
• Help the clients with doubts about Flight Club service, Vip Service, PRM (personal reduced mobility)
• Deal with claims (strikes, lateness, Cancelation etc.)
• Give real-time, accurate information that empowers the customer to make decisions.
• Go beyond the customer's service expectations so they will remember and share their great experience.
• Listen to the customer's unique situation and acknowledge their needs.

We’ll be a great match if you:

• Have a high level of Italian (written and oral) and fluent in English (B2)
• Have excellent communication skills coupled with empathy and team spirit
• Have previous experience with GDS tools like Amadeus, Galileo, or Sabre (is preferential)
• Have previous experience in Customer Service or as a tourism/travel representative
• For non-EU residents, it is mandatory to have a valid work permit.

If you feel you don’t check off every qualification in the job description, we encourage you to apply either way. We will do our best to match you with the right job, whether it’s this one or a future role.