job offers of fujitsu at Europe Language Jobs

Networking Technical Support Engineer Level 2

  • Communicate with end users/system administrators/solution integrators via phone, email, and/or chat to identify, diagnose, and troubleshoot their needs, as well as set expectations and deliver guidance on resolving the issue.
  • Apply technical knowledge relevant to the solution using technical documentation and guidance from team members, technical leads, and subject matter experts to research and identify appropriate remediation steps.
  • Escalate complex or atypical cases to higher-level technical support as needed.
  • Provide technical guidance across teams by identifying areas requiring expertise on different modules of a solution to resolve cases.
  • Maintain documentation for all cases including queries, process steps, and resolutions consistent with customer commitments, prescribed protocols, and processes.
  • 1 year of technical and customer support experience is required.
  • Proficiency in both written and spoken French and English
  • Higher-level technical education is preferred.
  • Certifications relevant to the product are helpful.
  • Technically proficient and have higher education classwork in IT or technical work, or experience with enterprise support.
  • Enjoy solving complex technical issues.
  • Customer-obsessed, take the initiative, and exceed expectations.

Networking Technical Support Engineer Level 2