DESCRIPTION
Would you like to start an international career in Bulgaria? We are looking for motivated and service-oriented Norwegian-speaking candidates to join our client’s growing teams in Sofia across Customer Service, Technical Support, and Content Moderation roles.
Join an international work environment where you can develop your communication and problem-solving skills while supporting global customers and digital platforms. Receive full training, career development opportunities, and a relocation package to help you settle comfortably in Sofia.
About the company
Our client is a global leader in digital customer experience and business process outsourcing, supporting international brands through customer care, technical support, AI operations, and trust & safety solutions. With a strong international presence and multicultural environment, they provide employees with extensive training, career growth opportunities, and modern workplace facilities.
What will you do?
Provide professional customer support via phone, email, and chat
Assist customers with product-related questions and account inquiries
Troubleshoot technical issues and guide users through solutions
Escalate complex cases to relevant internal departments
Review and moderate online content according to company policies
Ensure that platform content complies with community and safety standards
Handle sensitive content with professionalism and accuracy
Maintain high-quality service standards and customer satisfaction
Collaborate with international teams in a fast-paced environment
Document interactions and follow internal processes accurately
REQUIREMENTS
Candidate profile
Fluent in Norwegian and English
Strong communication and interpersonal skills
Good technical understanding and problem-solving abilities
Ability to work independently and as part of a team
Comfortable working in a multicultural and dynamic environment
Detail-oriented with strong analytical skills
Previous experience in customer support, technical support, or content moderation is an advantage
Able to handle sensitive or repetitive content professionally
Flexible and adaptable mindset
Motivated to relocate and build an international career
OFFER
Employer offers
Competitive salary package and performance bonuses
Flight Ticket Covered
21 days of company-provided accommodation upon arrival
Relocation bonus of €1,500 gross to support relocation and initial rental costs (750 euro paid on the 3rd salary & 750 paid on the 6th salary = 1500 euro total)
Support with finding long-term housing
Paid training and continuous professional development
International and multicultural working environment
Career progression opportunities within the company
Modern office facilities in Sofia
Private health insurance and additional benefits
Social events and team-building activities
Full-time employment contract
About Sofia
Sofia is a vibrant and affordable European capital offering a unique combination of modern city life and rich cultural heritage. With excellent nightlife, beautiful mountain surroundings, low living costs, and a growing international community, Sofia is an ideal destination for professionals looking to start an international experience abroad.
SKILLS
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