DESCRIPTION
Workster is partnering with a global leader in customer experience and business process outsourcing to recruit Polish-speaking Customer Support Representatives for a role in the transport infrastructure industry, based in Porto, Portugal. This is a fantastic opportunity to be part of a high-energy, customer-focused team in a dynamic and growing sector.
Your Role:
- Provide exceptional customer care and support to clients in the transport infrastructure industry.
- Handle inbound inquiries through multiple channels (phone, email, and chat) with a focus on delivering high-quality customer service.
- Assist customers with their questions, issues, and service requests, ensuring a seamless and positive experience.
- Maintain accurate and up-to-date records in the CRM system.
- Collaborate with internal teams to resolve customer issues and continuously improve processes.
- Act as a trusted point of contact for customers, ensuring their needs are met promptly and professionally.
Your Qualifications:
- Fluency in Polish (C2 level) and a good command of English (B2 level).
- Experience in customer support or customer care roles, preferably in a technical or infrastructure-related field.
- Excellent communication and problem-solving skills, with a customer-centric mindset.
- Ability to work efficiently in a fast-paced environment and manage multiple tasks.
- Strong computer literacy and the ability to quickly learn new tools and systems.
- Team player with a positive attitude and a commitment to providing outstanding service.
The Offer:
- Permanent contract with a full-time schedule
- Comprehensive paid training program to get you up to speed on tools, products, and customer engagement best practices.
- Health insurance from day one.
- Meal allowance provided monthly.
- Holiday and Christmas bonuses included in the package.
- Modern office facilities in Porto with a cafeteria, lounge areas, and excellent public transport connections (Metro, Train, Bus).
- International, multicultural work environment with opportunities for career growth.
- Relocation support available, including accommodation in company apartments if required.
Start Date: 13th April 2023
Salary: Approx. €1300/month
Accommodation: Paid €200/month (gross)
We are looking for junior profiles who are eager to start their career in the transport infrastructure field and provide top-notch customer care!
SKILLS
ARE YOU THE PERFECT CANDIDATE?
Be one of the first to apply
