Portuguese & English Speaking Customer Service Agent 5 OCT

Casablanca,Morocco

Mandatory
Portuguese
Optional
EnglishAdvanced
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DESCRIPTION

We are looking for motivated, detail-oriented, disciplined, and fast-learning professionals who thrive in a dynamic customer service environment. If you have a passion for helping customers and enjoy solving problems, we'd love to hear from you. 

Key Responsibilities 
  • Provide first-line support to customers via live chat, phone, and email in a prompt and professional manner. 
  • Respond to customer inquiries and resolve issues related to our products, platforms, and promotions accurately and efficiently. 
  • Handle customer feedback and complaints professionally, ensuring a high level of customer satisfaction and meeting customer expectations. 
  • Liaise with other departments and follow up on outstanding cases to ensure customer queries are resolved in a timely manner. 
  • Maintain accurate customer records and update relevant information when necessary. 
  • Support administrative and documentation-related tasks within the department, including translating customer communications and announcements when required. 
  • Perform ad hoc tasks and projects as assigned by the Team Lead.  
Working hours 
8h-18h00 & 13h-22h or 14h-23h00 (Rotative) 

REQUIREMENTS

Requirements 
  • Must be fluent in Portuguese (C1) and English (B2) in terms of written and verbal communication skills. 
  • Experience in Backoffice (Chats/Emails) 
  • Willing to accept rotational shift work (including weekends if required). 
  • Proficient in Microsoft Office and basic computer skills. 
  • Excellent communication and interpersonal skills. 
  • A logical and analytical approach to problem solving. 
  • Strong ethics, with ability to manage confidential information. 
  • Sharp time management skills and strong sense of responsibility towards duty. 
  • 1-2 years working experience, preferably in Customer Service (Financial / Forex industry would be a distinct advantage). 
  • A genuine interest in working in financial markets and client services. 
  • Strategic thinker with an analytical mind and strong problem-solving skills. 

OFFER

What do we offer? 
  • Permanent contract after successfully completing a 3-month probation period. 
  • Salary package based on a 44-hour work week:  
  1. Base salary: 4,00 to 5,000 MAD 
  2. Language bonus: 1,500 MAD 
  3. Performance bonus: 1,500 MAD (based on quality, schedule adherence, and overall performance) 
  • CNSS registration from your first working day (basic social security coverage). 
  • AXA Private health insurance from day one, covering all medical procedures, including dental and vision care, for you, your spouse, and your children. 
  • Free access to an online learning platform offering courses in 24 European languages. 
  • Free access to professionally guided sports sessions (Casablanca). 
  • Comprehensive mental health and wellbeing support through the OpenUp platform. 
Why Choose NCC? 

At NewCo Communications, we believe our people make the difference. Thanks to our diverse client portfolio and continuous growth, we offer year-round opportunities for Dutch-speaking professionals looking to build their careers in Casablanca. 

Are you looking for a new challenge in customer service? Apply today and discover which project is the best fit for you! ???? 

SKILLS

Logical And Analytical Skills
Problem-Solving And Interpersonal Abilities
Data Analyst

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