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Job offers found for Portuguese in Varna

1 job offers found

Job offers found for Portuguese in Varna

1 job offers found

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Chat - Customer support agent

Varna, Bulgaria

Mandatory
Easy apply
Relocation package
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Chat - Customer support agent

Varna,Bulgaria

Mandatory
English
Portuguese
Be one of the first to apply

DESCRIPTION
About Us
For more than 37 years, Sutherland has been a global leader in Customer Experience Management (CXM). As a pioneer in automation and innovative customer solutions, we deliver exceptional service on behalf of our clients worldwide.
With operations in 60 countries and a presence in Bulgaria since 2008, our diverse team of more than 2,000 professionals supports customers in 17 different languages from Sofia, Varna, Burgas, and remote locations.

Your Next Exciting Career Opportunity
As a Customer Support Specialist (Portuguese & English), you will play a key role in supporting our customers. You will be their first point of contact, assisting them via chat and email with professionalism, empathy, and a customer-focused approach.
This is primarily a non-voice project, with occasional outbound callbacks if required.

REQUIREMENTS

Your Responsibilities
Handle customer inquiries primarily via chat and email
Accurately document all customer interactions and cases in the CRM system
Follow communication guidelines and internal processes
Escalate complex or sensitive cases to the appropriate teams while maintaining communication with customers
Work efficiently across multiple systems and applications simultaneously

Your Profile
Native-level Portuguese (C1–C2) and good English skills (minimum B2)
Excellent written and verbal communication skills
Strong computer literacy and technical aptitude
Detail-oriented, reliable, and well-organized
Previous customer service or customer-facing experience is an advantage
Highschool education or above

OFFER
Bonuses:
500 Euro Joining bonus
1000 Euro Relocation to Varna, Bulgaria + up to 21 days accommodation secured by the company


What We Offer
Working hours: Monday to Sunday 13:00 to 22:00
Highly attractive salary and long-term job security with a permanent employment contract
Work from our office in Varna
21 days of paid annual leave
Additional health and life insurance
Meal vouchers
Employee recognition programs
Comprehensive onboarding and continuous training
Clear career paths and internal growth opportunities
A modern and comfortable working environment with cozy break areas


SKILLS
Good Communication Skills - Written And Oral
Problem-Solving
Customer Oriented
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