Reservation Services Coordinator with Swedish (Remote)

Bulgaria

Mandatory
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DESCRIPTION
At Astrea Recruitment, we’ve been turning job searches into exciting new beginnings for 18
years! With offices in Bulgaria and Serbia, we connect top talent with leading Bulgarian and
international companies. We believe in helping people grow into their best selves, and our
ever-growing network of happy candidates and clients is what drives us forward. Let’s shape
the future together!

For one of our clients – а technology-enabled BPO firm dedicated to optimizing customer
service and business performance for world-renowned brands, we are looking for
– Reservation Services Coordinator with Swedish (Remote).

Key Responsibilities:
*Provide exceptional customer support via phone, email, and chat;
*Assist with travel-related requests such as flights, hotels, and car rentals;
*Approach every interaction with empathy, patience, and professionalism;
*Stay up to date with services and offerings to give accurate and helpful advice;
*Log all customer interactions and solutions clearly in the system;
*Work closely with team members to ensure a smooth customer experience;
*Consistently achieve (or exceed) quality and satisfaction goals.

Requirements:
*Fluency in Swedish and English, both spoken and written, is essential;
*Previous experience in customer service is an advantage;
*Passion for travel and helping others enjoy stress-free journeys;
*Ability to multitask and stay organized in a dynamic environment;
*Willingness to work standard working time Monday till Friday;
*Comfortable using digital tools and support platforms;
*Problem-solving attitude with a focus on delivering great service.

Our client offers:
*Employee benefits, including discounts and a Multisport Card;
*Monthly allowance for transportation/internet (in addition to the salary);
*Additional compensation for night hours work (if applicable);
*Bonus for significant life events (marriage, childbirth, graduation);
*Medical plan (health and dental coverage) and life insurance coverage;
*Performance-based bonuses;
*Location near convenient public transport.

If you feel excited and confident that you’re the perfect fit, we encourage you to take the next
step. Kindly share your detailed resume in English when you get a chance. (and don’t forget
to include the reference number SM_).

Rest assured that we will reach out promptly to the candidates whose profiles closely match
our requirements. Your privacy is of utmost importance to us, and all your information is
safeguarded in compliance with the regulations of the Commission for the Protection of
Personal Data (Astrea Recruitment, reg. No 1809).
SKILLS
Customer Relationships
Customer Orientation
Swedish
Remote

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