Company

speakit

Employment type

Full time

Experience

Entry level

DESCRIPTION

On behalf of our client, we are looking for the next Spanish speaker Customer Service Representative to join their team in their offices in Athens. Are you a problem-solver with good communication skills?

If yes, then this job opportunity might be for you!

As a Spanish Customer Service Representative you will:

Identify and assess customers’ needs
Provide accurate, valid and complete information by using the right methods and tools
Meet personal/customer service team targets
Keep records of customer interactions, comments and complaints
Communicate promptly, professionally and effectively with customers, utilizing all communication methods – including email, phone and webchat
Ensure that incidents are resolved in a timely manner to meet defined departmental service level targets
Enhance customer experience by gathering customer feedback and share with the Product teams

REQUIREMENTS

Fluency in Spanish and English (verbal and written) is a must- have
Fluency in Greek is nice-to- have
Experience as a Customer Service Representative or similar CS role is appreciated
Familiarity with the gaming industry is a plus
Excellent phone etiquette and excellent verbal, written, and interpersonal skills
Ability to multi-task, prioritize, and prioritize work
Computer literacy
Flexibility to work on shift rotation