Swedish-speaking iGaming support agent to Cyprus

Are you Swedish speaking, thrives in a Customer Support environment, are fast and efficient and perhaps also love to work in the sun 300 days a year? Well, keep reading! 

Meet the client

Their aim is to be the world leader in gaming entertainment by providing their customers with the most entertaining and trustworthy experience possible, while also reinventing the gambling industry. They are home to more than 30 well-known brands and they are committed to long-term development and sustainability, and they are trying to revolutionize our industry for the benefit of their players, themselves, and the entertainment industry as a whole.

Job Description

As a Customer Support Representative, you will interact with customers and assist them with their inquiries. You would be representing the company, thus you must possess a vibrant and responsible character, as well as the capacity to work in shifts.

Your Responsibilities

• Effectively communicating with customers in their designated language.

• A high emphasis on quality, with particular attention to detail and accuracy.

• Providing an outstanding client experience and resolving issues on first contact.

• Resolve product and service issues by clarifying customer complaints, determining the origin of issues, identifying and explaining the best course of action, and following up to assure resolution.

• Responding to client inquiries via Webchat, Email, and Phone in a timely and professional way.

• Escalating requests where needed.

• Thoroughly investigating player concerns.

• Promoting a “Safer Gaming” philosophy.

• Staying UpToDate on rules, processes, and licencing needs.

• Contributing to collective effort by achieving necessary results

• Go above and beyond when engaging customers

• Taking part in the Onboarding Programs.

What we are looking for:

• English fluency and native level of Swedish

• Proven customer service experience is welcomed but not mandatory since the company provides comprehensive in-house training.

• Strong communication/public relations along with active listening skills required.

• Customer orientation and the ability to adapt and respond to diverse sorts of characters

• Proficiency working on computers and touch typing are required.

• Ability to perform under pressure

• Accountability and conscientiousness