DESCRIPTION
About Sutherland
Sutherland is pioneering Customer Experience Management (CXM) Globally for 37 Years! As a powerhouse in automation and innovative solutions, we thrive on delivering exceptional service to our clients' customers across the globe. With a presence in 60 locations worldwide, including Bulgaria since 2008, we're a diverse team of over 2,000 dedicated individuals working across Sofia, Varna, Burgas, or from the comfort of home, serving in 17 languages!
About your next great opportunity:
For one of our newest clients, we are seeking a Team Manager with Czech and English or German and English. As a Team Manager, you will set the path to success by managing performance and service quality to guarantee customer satisfaction.
Responsibilities:
- Establish and maintain communication with clients and/or team members; understand their needs, resolve issues, and meet expectations -
- Produce solid and effective strategies based on accurate and meaningful data reports and analysis and/or keen observations that would impact the bottom line
- Identify the training needs that will equip the staff with fundamental skills and knowledge
- Have a thorough understanding of the various system tools and operational procedures utilized within the program
- Collaborate with stakeholders on a regular basis for changes on promotions and updates
- Conduct all defined and required process compliance and adherence to all team members, partners and third-party providers
REQUIREMENTS
- Fluent in Czech/German language (C1/C2)
- English language proficiency (B2)
- Finished a Bachelor’s Degree
- One to two years of experience in similar role.
- Have strong analytical skills; able to interpret data, identify trends, and make suggestions for improvements
- Have demonstrated leadership skills; able to take the lead in making improvements and resolving issues
- Be able to efficiently manage time and keep track of multiple schedules, meetings, and initiatives
- Have strong verbal and written communication skills; be able to communicate in a clear, constructive, and professional manner
- Have excellent working knowledge of MS Office applications
OFFER
• Attractive salary and long-term job security with a permanent contract
• Relocation package to Varna
• Work from our Varna office
• 21 days of paid annual leave
• Additional health and life insurance
• Meal and gift vouchers
• Transportation allowance
• Employee recognition programs
• Individual training for professional development
• Clear career prospects with internal promotion opportunities
• Modern and pleasant work environment with cozy relaxation areas
All your information will be kept confidential according to EEO guidelines.
SKILLS
ARE YOU THE PERFECT CANDIDATE?
Be one of the first to apply
