Trilingual Customer Service Representative

United Call Centers, founded in 1999, is a globally recognized call center company specializing in multilingual contact center services with a strong sales focus. Operating in over 40 countries and supporting 50 languages and dialects, we are proud to deliver exceptional customer experiences.

Do you excel at customer service and have language skills to match? Are you ready to support clients in the green mobility industry? Join our dynamic team as a remote Inbound Customer Service Representative at United Call Centers, where you'll be integral to ensuring customer satisfaction in this innovative sector. We are constantly hiring for the following language pairs:

• German – Dutch / Dutch – German
• French – Spanish
• French – Italian
• Italian – Spanish
• Spanish – Portuguese

Key Responsibilities:

• Support customers in the green mobility industry.
• Manage inbound calls and emails professionally and efficiently.
• Provide information, resolve issues, and address customer concerns.
• Record customer interactions accurately in our CRM system.
• Collaborate effectively with team members to deliver top-notch service.
• Adapt to rotating shifts in our 24/7 operation.

Requirements:

• Native-level proficiency in one of the required language pairs (e.g., German – Dutch) with at least C1-level proficiency in the other language of the pair, along with strong English skills.
• Previous customer service experience.
• Excellent communication and problem-solving skills.
• Customer-centric attitude with a passion for helping others.
• Willingness to work rotating shifts, including evenings and weekends.
• Ability to work as a self-employed person/freelancer.