We Are Hiring: Czech-speaking Customer Service Representative
Location: Sofia, Bulgaria
Start Date: June/July
We are looking for a motivated and customer-oriented individual to join our team as a Customer Service Representative. This is an excellent opportunity to build your career in a supportive and dynamic work environment, with competitive compensation, relocation support, and long-term growth potential.
About the Role
As a Customer Service Representative, you will be the first point of contact for our customers, assisting them via email, chat, and phone. You will handle inquiries with professionalism and accuracy while maintaining a strong understanding of our products and services. Your responsibilities will also include conducting research to provide reliable and helpful responses to customers.
Key Responsibilities
Provide high-quality customer support through email, chat, and phone
Maintain detailed knowledge of our products, services, and procedures
Investigate and resolve customer inquiries using internal systems and resources
Ensure all interactions are handled efficiently and professionally
Collaborate with team members to continuously improve customer satisfaction
What We Are Looking For
Near-native level of Czech (written and verbal)
Advanced level of English (B2 or higher)
Strong communication and interpersonal skills
Previous experience in customer service or a related field
Proficiency in using CRM systems and MS Office applications
Excellent attention to detail and problem-solving skills
Ability to work independently and as part of a team
Minimum high school education
What We Offer
Full-time employment with shifts between 8:00 a.m. – 10:00 p.m., Monday to Sunday
Competitive salary: 3,500 BGN gross
Monthly performance-based bonuses
Welcome bonus: €600 gross (paid in two parts after 3 and 6 months)
Paid training program: 3 weeks of training + 1 week nesting
Convenient office location near public transportation
Relocation support including:
14 nights in a centrally located hotel with breakfast
Reimbursement of travel expenses (up to €250 after 6 months)
Optional salary advance of €540 net upon request
Personal Relocation Expert to support your move and welcome you at the airport
Additional Benefits
Comprehensive health and life insurance
Multisport card
€25 monthly internet allowance
Transport allowance
Bonus for important life events
Additional paid leave for educational purposes
Corporate discounts and regular company events
Ongoing learning, upskilling, and career development programs
Interested or know someone who would be a great fit?
To apply or learn more, please reach out directly or submit your application today.
SKILLS
Communication
Customer Service
Help Desk
Top companies hiring:
Top countries with Czech jobs:
Greece
Portugal
Belgium
Bulgaria
Spain
Top cities with Czech jobs:
Lisbon
Barcelona
Sofia
Ghent
Athens
Be one of the first to apply
Top countries with Czech jobs:
Greece
Portugal
Belgium
Bulgaria
Spain
Top cities with Czech jobs:
Lisbon
Barcelona
Sofia
Ghent
Athens
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