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Czech-Speaking Advisor in Lisbon - Accommodation Provided! open_in_new
explore Lisbon , Portugal
DESCRIPTION
Workster partners with a major outsourcing in Greece to find experienced Czech Customer Care Specialists to work in Lisbon, Portugal. The successful candidates will support customers for different industries and brands.
Your Role
- Support Czech customers over phone, email and occasionally chat
- Achieve your weekly and monthly targets as part of a multicultural Team
- Provide exceptional customer experience
- Represent your brand professionally and with dedication
- Document each interaction in a dedicated CRM system
- Act as a key participant within the internal team and wider by taking part in department initiatives providing feedback/updates, promoting collaborative solutions, and supporting colleagues/department
REQUIREMENTS
- Native (C1+) level of Czech
- Willingness to relocate to Portugal or based there
- Good level of English (B2)
- Experience in Customer Support is an advantage
- Strong abilities to work independently and as a team player
- Problem-solving and critical thinking skills
- Adaptable and flexible, demonstrating abilities to work with process and information changes
- Strong working knowledge of external systems and PC based internet and software applications
- Ability to provide required documentation (ID/Passport, Birth Certificate)