What you can expect

As a customer service representative at Viaplay, you will handle user inquiries across various communication channels: voice, email, chat and social media.

What you'll do

• Registration and Sign in Guide user’s trough account setup and login issues; 
• Streaming Troubleshoot streaming quality, buffering or content playback problems; 
• App & Device support Provide assistance on compatibility, installation and device settings; 
• Account and Payment Help users manage subscriptions, update payment menthods and resolve billing issues; 
• Pause and Cancellation Assist with subscription pauses or cancellations; 
• Feedback Collect and communicate user feedback for platform improvements.

• Native Danish speaker; 
• Fluency in English (B2 level mandatory); 
• High school diploma required; 
• Excellent communication and interpersonal skills and team spirit; 
• Able to handle confidential and/or highly sensitive information; 
• Interest in Movies, Series, and Sports; 
• Experience in Customer Service (preferred).

• Health Insurance from the moment you join our team;
• Relocation assistance – TP Housing + initial and annual flights;
• Guaranteed meal allowance included on top of your base salary;
• Enjoy daily free healthy meals in our cafeterias, including soup, bread, salads and fruit;
• Access Portuguese language courses, sport activities and social events;
• Grow with us through our initial and continuous training and personal development;
• Easy public transport access to our offices.