Do you want to work in the airline industry and support passengers with their travel needs? Our client is looking for Danish-speaking Customer Service Advisors to join their team in Warsaw!
Join the team and provide outstanding customer service for a leading Nordic airline. You'll receive comprehensive training and a relocation package to support your move to Poland. After 6–9 months of office-based work, you'll have the option to switch to a hybrid model.
About the company
Our partner is a global leader in the customer service industry, delivering exceptional experiences for over 750 leading and digital-first brands. With 170,000 associates worldwide, they provide innovative customer service solutions and seamless customer experiences.
What will you do?
- Perform inbound calls and chats in Danish
- Advise partners on flights, products, prices, fares, rules, and online services
- Change reservations (time and destination) and update personal data
- Handle special service requests (wheelchairs, animals, special assistance)
- Manage ticket cancellations and refunds
- Assist customers with airline ticket purchases and payment methods
- Support passengers with travel difficulties