Spread Your Wings with Lufthansa InTouch Brno!

Are you ready for take-off and making someone's day, every day? Join our international team at Lufthansa InTouch Brno and become a part of our journey!

Details About The Role & What We Value

As a Customer Service Consultant, you'll ensure our Lufthansa Group Airlines customers have the best travel experience possible. Expect to assist our passengers with making new bookings, changing plans or adding services.

While working for us, you may be comfortably seated in your house or flat (due to legal frame we are looking for individuals located in the Czech Republic) and we will bring the work to you. We will provide all the necessary hardware and you will simply log in and work.

 Our next starter date is 29th September 2025.

•     good English and German language skills
•     very good communications skills
•     positive attitude and flexibility

Our Culture & Standards
At Lufthansa InTouch Brno, we're all about connections. We love our industry and what we do, and care about our partners and customers.
Our mission is to always make customer service shine! Join us, strengthen our team, and shape the future of air travel.
We are especially proud of our inclusive and fair work environment. Among others, we believe in:

• Equality and Fair Treatment: We ensure equality between genders and nationalities. Everyone is treated with the utmost respect and fairness.
• Transparent Remuneration: Our transparent salary table with automatic seniority increases and a clear bonus structure means you always know where you stand.
• Support for Parents: We welcome maternity and parental leave returnees with open arms and offer flexible working arrangements, including part-time and home office options.
• A Stable Environment: Looking at the long-term perspective is important for us and we want people to feel appreciated and stable in their workspace. We offer unlimited contracts and data-driven performance reviews. 

Our commitment to these principles is not just lip service; it is an integral part of who we are as part of the Lufthansa Group and in line with our strong ESG (Environmental, Social, and Governance) values.

Benefits You’ll Love

• Unbeatable Travel Privileges: Exclusive perks that no one else in the Czech Republic can match!
• Internal Promotions: Most of our positions are filled from within, ensuring continuous growth opportunities.
• Developing Yourself: Benefit from our wide range of in-house trainings, workshops and partnerships.
• Comprehensive Perks: Alternative forms of compensation such as lunch contributions, Edenred, Multisport Card and more!
• Relocation Package: Accommodation and travel expenses coverage for successful candidates coming from outside the Czech Republic.
• Prime Location: Work in the heart of Brno, a vibrant multicultural city, with 3 major capitals just a few hours away!