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639 job offers found
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DESCRIPTION
About Sutherland
Sutherland is pioneering Customer Experience Management (CXM) Globally for 37 Years! As a powerhouse in automation and innovative solutions, we thrive on delivering exceptional service to our clients' customers across the globe. With a presence in 60 locations worldwide, including Bulgaria since 2008, we're a diverse team of over 2,000 dedicated individuals working across Sofia, Varna, Burgas, or from the comfort of home, serving in 17 languages!
About your next great opportunity:
For one of our newest clients, we are seeking a Team Manager with Czech and English or German and English. As a Team Manager, you will set the path to success by managing performance and service quality to guarantee customer satisfaction.
Responsibilities:
- Establish and maintain communication with clients and/or team members; understand their needs, resolve issues, and meet expectations -
- Produce solid and effective strategies based on accurate and meaningful data reports and analysis and/or keen observations that would impact the bottom line
- Identify the training needs that will equip the staff with fundamental skills and knowledge
- Have a thorough understanding of the various system tools and operational procedures utilized within the program
- Collaborate with stakeholders on a regular basis for changes on promotions and updates
- Conduct all defined and required process compliance and adherence to all team members, partners and third-party providers
REQUIREMENTS
- Fluent in Czech/German language (C1/C2)
- English language proficiency (B2)
- Finished a Bachelor’s Degree
- One to two years of experience in similar role.
- Have strong analytical skills; able to interpret data, identify trends, and make suggestions for improvements
- Have demonstrated leadership skills; able to take the lead in making improvements and resolving issues
- Be able to efficiently manage time and keep track of multiple schedules, meetings, and initiatives
- Have strong verbal and written communication skills; be able to communicate in a clear, constructive, and professional manner
- Have excellent working knowledge of MS Office applications
OFFER
• Attractive salary and long-term job security with a permanent contract
• Relocation package to Varna
• Work from our Varna office
• 21 days of paid annual leave
• Additional health and life insurance
• Meal and gift vouchers
• Transportation allowance
• Employee recognition programs
• Individual training for professional development
• Clear career prospects with internal promotion opportunities
• Modern and pleasant work environment with cozy relaxation areas
All your information will be kept confidential according to EEO guidelines.
SKILLS
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