Location: Sofia, Bulgaria (work from home in Bulgaria possible)
Role: Swiss German speaking B2B Client Advisor
Salary: 1631 euro gross p/m (1266 euro net )
Hours of work: 40 hrs per week, rotational between MON-FRI 10:30am-06.30pm
If you are a fluent German speaker looking to join a dynamic team that helps bring digital ideas to life, this could be the perfect opportunity for you! We are currently hiring a B2B Client Advisor for an exciting digital marketing project with one of our outsourcing partner clients in Bulgaria.
Our client operates in the digital marketing sector, supporting small and medium-sized businesses worldwide by building websites, launching paid search campaigns, and creating high-quality digital content. The company provides scalable solutions that help businesses strengthen and grow their online presence.
In this role, you will manage customer communication in a professional, proactive, and service-oriented way. You will guide clients throughout their website journey — from the initial consultation and approval of the first website draft, to post-launch support and follow-up.
You will handle both scheduled outbound calls as well as inbound communication via phone and email, ensuring a smooth and positive customer experience.
Responsibilities:
- Consultation Calls: Outbound calls to business clients who have just signed up, to collect website content and requirements
- Act as the main point of contact between the client and the web designer, ensuring smooth collaboration and clear communication
- Approval Calls: Outbound calls to review the website draft and ensure client satisfaction before the website goes live
- Inbound calls & emails: Respond to customer questions, change requests, and general support queries