Will you be our new Customer Service Employee?

Are you enthusiastic, service-oriented and looking for a challenging job in a dynamic work environment? Then this opportunity in Casablanca or Tangier is perfect for you!

For us, customer service is about more than just answering questions - we strive for exceptional customer experiences. That is why we are looking for passionate people  who want to strengthen our Dutch-speaking support team for various projects  within our company.

Do you speak fluent Dutch, have a passion for customer contact and do you thrive in an international environment? Then this role is perfect for you!

Your responsibilities:

→ Answering customer questions via various communication channels.
→ Advising and supporting customers with their requests and problems.
→ Ensuring correct administrative processing of customer interactions.
→ Coordinating and following up on service requests and appointments.
→ Thinking along about process improvements and contributing to an optimal customer experience.
→ Collaborate with colleagues and other departments to provide efficient solutions.

Your profile:

• Fluent Dutch (both spoken and written) and a good command of English.

• Professional working and thinking level.

• Experience in customer service is a plus, but not a must.

• Excellent communication skills and problem-solving skills.

• Multitasking and an eye for detail are your strengths.

• You feel at home in a dynamic environment and can work flexibly (including evenings, weekends and holidays).

• You perform optimally both independently and in a team.

What we offer:

With us, you benefit from a wide range of benefits that make your work experience not only pleasant, but also rewarding:

Stability & Security

• Permanent contract with salary increases and social benefits from day 1 (CNSS & AMO).

Development & Growth

• Paid training and career opportunities.

• Free access to a language platform (24 languages).

Rewards & Financial Benefits

• Performance bonuses, advances and business loans.

• Referral bonus of 5000 MAD and exclusive discounts.

Flexibility & Work Balance

• Hybrid working, flexible hours and choice between full-time or part-time.

Health & Well-being

• Health insurance (up to 85% coverage) and rapid medical care.

• Weekly sports lessons with a professional coach.

Team spirit & Work pleasure

• Dynamic and international team with regular events.

• Annual raffles and treats such as chocolate and ice cream!

Practical Benefits

• Modern offices in Casablanca and Tangier, with mobility options.

• Reimbursement of flight tickets for international employees.

Quality & Sustainability

• ISO 27001 and Ecovadis (Silver) certified.

• Opportunity to participate in social projects.