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German speaking jobs in Gdansk

3 job offers found

German speaking jobs in Gdansk

3 job offers found

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German Customer Service Representative (Tourism project)

Gdansk, Poland

Mandatory
Easy apply

Customer Support Advisor

Gdansk, Poland

Mandatory
Optional
Easy apply
Relocation package

New
Customer Service Representative - German Speaking

Gdansk, Poland

Mandatory
Easy apply

German speaking jobs in Gdansk. We are the most trusted international job board, offering the best jobs in Gdansk for German speakers at top companies! Use your language skills to find the right position and find your next experience abroad. Search through a wide variety of Gdansk German speaking jobs to find the perfect job for you - the positions are available in various sectors and for different levels. We upload our job board with new offers of German jobs in Gdansk every day, so make sure to check regularly!

German Customer Service Representative (Tourism project)

Mandatory
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DESCRIPTION
Are you fluent in German and passionate about delivering exceptional customer experiences? Join our dynamic team in Gdańsk, Poland, as a Customer Service Specialist supporting Airbnb users. In this role, you'll be the first point of contact for guests and hosts, helping to create memorable travel experiences through thoughtful, solution-oriented support. Whether it's resolving booking issues or guiding users through the platform, your empathy and communication skills will make a real difference. If you're ready to bring your language talents and customer-first mindset to a global brand, we’d love to hear from you.

Responsibilities:
  • Comply with the company’s policies and procedures to meet statutory, quality and business requirements within the overall strategy and objectives
  • Responsible for dealing with all customer enquiries ensuring the highest levels of service are provided to Customers
  • Answer inbound calls and emails within guidelines/goals established by the client and contact center management
  • Complete daily tasks as allocated in an efficient and timely manner
  • Maintain accuracy and security of customer information on the database
  • Provide friendly and efficient service to the worldwide Airbnb community
  • Be a first point of contact to handle and resolve customer issues
  • Identify and escalate issues appropriately
  • Compose thoughtful and accurate messages or customize prepared responses to customer emails
  • Research information and troubleshoot problems using available resources
  • Arbitrate in situations between users
  • Monitor and control numerous concurrent tasks in tandem
  • Proactively and independently work to meet targets and goals
REQUIREMENTS

  • Preferable college degree or related work experience
  • German native/ advanced level;
  • English advanced level
  • Previous experience in customer services
  • Computer literate

Skills:
  • Excellent listening and written/oral communication skills in supported languages
  • A motivated and enthusiastic personality
  • Self-organized, planning and prioritization skills
  • Patience, empathy, and a unique ability to manage stress
  • Ability to work under pressure and adapt quickly to adverse situations
  • Technical aptitude and the ability to pick up new technology quickly
  • Able to follow guidelines and instructions
  • Ability to keep calm and clear-headed in critical situations
  • Ability to demonstrate confidence when imparting information or dealing with troubled callers
  • Knowledge of and experience with measuring and improving customer satisfaction and loyalty across broad functional areas and diverse geographies
  • Familiarity with ticketing systems
  • An element of gravitas
  • Experience with policy work, or help resource project management
  • Previous, demonstrable experience with creation of online help resources
  • Life experience to apply to managing situations
  • Early adopter of technology
  • Ability to put callers at ease
  • Makes the customers feel confident that their needs are being met
  • Dependable, reliable and able to perform duties with minimum supervision
  • Ability to interact positively with peers and supervisors
OFFER
  • Onsite position.
  • Full time and Part time options.
  • Attractive salary
  • Retention bonus once every 6 months.
  • Retention bonus after one year of employment.
  • Up to 5% performance bonus per month.
  • Rotational working hours between 7 am to 9 pm, 5 days per week.
  • No relocation package.
  • Multicultural work environment.
SKILLS
High Communicational And Organizational Skills
Adaptability

Top companies hiring:

Games Workshop
Cognizant Technology Solutions
Costa Crociere S.p.A.
TTEC Europe
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