We are seeking a dedicated and customer-focused individual to join our team as a Customer Support Representative. In this role, you will provide top-notch customer service by handling incoming email inquiries, engaging in live chat support, and answering phone calls from clients. This position requires working on a rotating shift schedule, including evenings, nights, and weekends, to ensure 24/7 support availability.

Key Responsibilities:

• Respond promptly to customer queries via email, live chat, and telephone.
• Deliver high-quality support to resolve client issues and provide information.
• Maintain a high level of professionalism and empathy in all customer interactions.
• Work collaboratively with team members to ensure consistent customer satisfaction.

Legal Right: Must be an EU passport holder

Education: University degree or equivalent qualification.

Language Skills: Fluent in Turkish (both written and spoken) and proficient in English.

Flexibility: Willingness to work flexible shifts, including nights and weekends, within a 24/7 shift system.

Experience: Previous experience in customer support is a plus but not mandatory.

Training: One month of comprehensive training provided.

• Salary: €2,292 per month

• Performance Bonus: 15% salary increase after six months, amounting to an additional €343.80 per month based on performance.

• Working Hours: 8-hour shifts with a 30-minute break every 4 hours and a 1-hour unpaid lunch break.

• Shift Schedule: Flexible, never fixed, covering 24/7 support.

Benefits:

• Flight to Malta covered.
• 10 days of hotel accommodation upon arrival.
• Up to €400 towards agency fees for assistance with finding accommodation.
• A friendly, informal atmosphere and family-like work environment.
• Safe and supportive workplace.
• Excellent work-life balance.
• Opportunities for teamwork, collaboration, and personal development.
• Attractive remuneration package with additional fringe benefits.
• Strong focus on career growth and internal promotions.

If you are passionate about customer service and thrive in a dynamic, fast-paced environment, we would love to hear from you. Apply now to join our growing team and make a difference!