Location: Sofia, Bulgaria

Salary: €1700 gross per month (as advertised) + relocation assistance

Languages: Danish (fluent) and English (B1 or above)

About the Role

Are you a fluent Danish speaker with a passion for helping people and solving problems? Join our international customer support team in Sofia, Bulgaria, as a Danish-Speaking Product Support Specialist!

You will support customers with everyday device-related questions, provide practical solutions, and help ensure an excellent customer experience. If you enjoy working with people, solving technical issues, and collaborating with a friendly team, this could be the perfect opportunity for you.

Relocation assistance is available for candidates moving to Sofia from outside Bulgaria.

Key Responsibilities

• Assist customers with their questions and technical issues via support tickets and phone calls.

• Provide clear, practical solutions to everyday device-related queries.

• Help customers navigate basic iOS and Android features.

• Identify recurring issues and potential bugs, reporting findings to the relevant team.

• Deliver friendly, empathetic, and customer-focused support.

• Collaborate with international colleagues to achieve team goals and maintain high service standards.

Requirements

• Fluency in Danish for daily communication with customers.

• Good command of English (B1 level or equivalent) for training and internal communication.

• Basic knowledge of iOS and Android operating systems.

• Excellent communication and problem-solving skills.

• A friendly, outgoing, and empathetic personality.

• A customer-focused attitude and willingness to help others.

• Ability to work towards individual performance targets and contribute to team success.

• Motivation to build a long-term career with the company.

What We Offer

• Relocation assistance for candidates moving to Sofia, Bulgaria.

• The opportunity to work in a diverse, international team.

• A supportive working environment with opportunities to develop customer service and technical support skills.

• The chance to build long-term experience in an international workplace.

Ready to Apply?

If you speak Danish fluently, have a good command of English, and enjoy helping customers, we would love to hear from you!

Location: Sofia, Bulgaria

Important: The advertised salary is €1700 gross per month. Please confirm the salary, working hours, benefits, and relocation package with the employer before accepting an offer.