Role Overview

You’ll work as part of the Customer Service team and provide support across several channels. Your work will involve a mix of direct customer contact and back-office tasks.

Typical responsibilities include:

• Responding to customer requests by email, chat, contact forms, or phone
• Handling back-office tasks that may require outbound calls
• Making outgoing calls to guide customers, share product updates, gather feedback, or support other company needs
• Keeping customer information up to date in the internal CRM
• Working toward the objectives and deadlines set by your manager
• Being transparent about your daily work and workload
• Sharing feedback to help improve processes
• Escalating issues to the correct teams when needed

Fluent Dutch, is required

Working Hours

• 40 hours per week:
  • 8-hour shifts + 1-hour lunch break
  • Rotational schedule, Monday to Sunday
  • Shift window: 07:00 to 17:00

Compensation

• Option 1: €1,100 gross/month + free accommodation (private room in shared housing)

• Option 2: €1,359 gross/month without accommodation