Do you want to work in customer support and be part of an international project in Porto? Our client is looking for Dutch-speaking professionals to join a multilingual team supporting a new tolling system in the Netherlands.
Join a dynamic customer service project assisting drivers and logistics companies via phone, email, and chat. Benefit from a relocation package including accommodation, a competitive monthly salary, and a signing bonus while building your international career.
About the company
Our client is a global leader in customer experience management and contact center services, delivering exceptional customer care in over 35 languages. With a diverse team across multiple countries, they provide first-line support and technical assistance for leading international brands in a dynamic and inclusive work environment.
What will you do?
- Being the point of contact for trucks of minimum 3.5 tons
- Answering directly to drivers, transport and logistics companies
- Supporting customers via phone, email, and chat
- Clarifying questions related to roads across the Netherlands
- Assisting with registration, onboard unit orders, and payments
- Ensuring revenue collection
- Handling debt communication
- Supporting service sales when applicable
- Providing accurate, efficient, and empathetic customer support
- Contributing to the achievement of project objectives