Location: Sofia, Bulgaria

Salary: €1,280 gross per month

Are you fluent in Arabic and English and passionate about online safety, digital platforms, and protecting users? Join our international team in Sofia as a Digital Trust & Safety Analyst and help create a safer online environment.

About the Role

As a Digital Trust & Safety Analyst, you will be responsible for reviewing user-generated content and information to ensure it complies with established policies and guidelines. You will play an important role in identifying potential risks, making informed decisions, and helping maintain a safe and trusted digital environment.

Key Responsibilities

Review user-generated and back-office information to ensure compliance with company policies and guidelines.

Take prompt and appropriate action when content or activity violates established policies or presents potential risks.

Stay up to date with internal policies and procedures to ensure accurate and consistent decision-making.

Identify trends and behavioral patterns to proactively detect and address potential risks.

Make well-reasoned decisions and clearly explain the context and rationale behind them.

Manage high volumes of work while maintaining accuracy, quality, and attention to detail.

What We’re Looking For

Excellent attention to detail and strong analytical skills.

Ability to make, explain, and defend decisions based on established policies.

Strong pattern-recognition and problem-solving abilities.

Excellent organizational and time-management skills.

Ability to work effectively with changing priorities and high volumes of information.

Previous experience investigating fraud, spam, abuse, or other inappropriate online activity is an advantage.

Ability to work professionally with sensitive information.

Required Qualifications

Fluent Arabic.

B2 level or higher in English.

Good understanding of online culture, pop culture, global events, and the cultural context of the market(s) you will support.

Strong communication, analytical, and decision-making skills.

Ability to work with sensitive and potentially challenging content.

What We Offer

€1,280 gross salary per month

Fully paid training.

Stable employment and opportunities for career development.

Additional health insurance.

Access to 50+ employee benefits and services.

Positive and diverse international working environment.

Ongoing support, coaching, and learning opportunities.

Employee referral bonuses.

Fluent Arabic.

B2 level or higher in English.

Good understanding of online culture, pop culture, global events, and the cultural context of the market(s) you will support.

Strong communication, analytical, and decision-making skills.