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Customer Advisor for an Insurance Company – German Speaker

Lisbon , Portugal

Webhelp Portugal

Mandatory:

German Proficiency

Company

Webhelp Portugal

Employment type

Full time

Experience

Entry level

DESCRIPTION

About Webhelp

Webhelp is a French multinational BPO company that is making business more human for the world’s most exciting brands. By choosing Webhelp, you will be part of a community of over 120,000 game-changers from more than 140 locations in 60 countries.

Join us at Webhelp and you will have the opportunity to be part of a multicultural team, a fast-paced environment, and a diverse pool of engaging projects for some of the most progressive B2C and B2B brands worldwide.

What you will be doing at Webhelp

As a German-Speaking Customer Support Advisor for an Insurance company, you will:

Receive telephone calls or chat from clients wishing to obtain various types of information concerning their insurance policy
Depending on the case, the request will be processed via a transaction in our client policy administration system, and/or by the writing and sending of reply to letters/emails, information, contract documents, etc., to the insured.
Indexation & electronic archiving in our document management tool.
Policy changes requests, updating payment details
Make claims and cancel requests.

REQUIREMENTS

We’ll be a great match if you:

Have a high level of German (C2) and fluency English (B2)
Have previous customer experience is a plus
Have excellent verbal and writing skills coupled with a formal and diplomatic stance
Are proactive, self-motivated, and a great team player
Are non-EU residents, it is mandatory to have a valid work permit.

If you feel you don’t check off every qualification in the job description, we encourage you to apply either way. We will do our best to match you with the right job, whether it’s this one or a future role

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