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DESCRIPTION
PERFORMANCE BONUS | MEAL ALLOWANCE | RELOCATION SUPPORT
Why consider this role?
Performance-based bonus
Meal allowance
Relocation support
An opportunity to use your French skills in an international customer support environment
Your mission
Help users navigate a digital betting platform by providing clear answers, resolving account-related issues and ensuring a smooth customer experience.
What you'll do
Support users via inbound calls, chat and email
Explain betting winnings and assist with account-related inquiries
Help users resolve login and access issues
Provide clear, accurate and personalized responses
Adapt prepared templates to each customer's needs
Identify, document and escalate complex issues when necessary
What you bring
French – C1–C2
English – B2
Strong written and verbal communication skills
A customer-focused mindset and a problem-solving attitude
Attention to detail and the ability to follow established procedures
Parisian French accent – an advantage
Need to have
А Portuguese Tax Identification Number (NIF)
A good move for you if…
You enjoy helping people, communicate confidently in French and can turn customer questions into clear, helpful solutions.
Let's talk
Send us your CV in English and include reference number AE_.
Astrea Recruitment | 19 years of recruitment expertise | License No. 1809
SKILLS
digital platforms
Relocation
Portugal
French
Salary & Bonus
Bonus