Why consider this role?

€1,200 gross relocation bonus, paid in two instalments, to support your move and initial rental costs.

21 days of company-provided accommodation upon arrival, plus assistance in finding your long-term home.

Flight tickets covered – your journey to Sofia is taken care of.

Welcome bonus included upon joining the company.

Additional health and vision insurance for you and your family.

Access to free online courses, coaching, and individual development sessions.

Enjoy a variety of discounts on dining, beauty services, transportation, and more.

Work within a supportive, international and collaborative environment.

Build valuable experience in digital products and customer support.

Enjoy opportunities for career growth and professional development.

Your mission

Help customers navigate digital products and services with confidence.

As a Junior Digital Products Assistant, you will be the friendly point of contact for customers reaching out via phone, chat, and email. You will answer questions, provide basic guidance and non-technical troubleshooting, and make sure users receive clear and helpful solutions.

You will also keep customer records accurate and escalate more complex cases when additional support is needed.

What you bring

Fluent Estonian and very good English.

Excellent communication and interpersonal skills.

A customer-focused and solution-oriented mindset.

Good problem-solving skills and attention to detail.

Basic computer literacy and comfortable typing skills.

Willingness to learn new digital tools and processes.

Ability to work effectively both independently and as part of a team.

Previous customer service experience is a plus, but not required.

Your schedule

09:00–17:00 | Monday–Sunday

The operation runs Monday to Sunday, with working days and days off organized according to a schedule.

A good move for you if…

You are looking for your first step into the world of digital products and customer support, want to use your Estonian language skills professionally, and are open to building your career in an international environment.

And if you're considering a move to Bulgaria, you’ll have support from day one — from your flight and initial accommodation to assistance with finding your new home in Sofia.

Let’s talk

Send us your CV in English and include reference number SM_.

Even if you do not meet every requirement, we encourage you to apply if the role matches your interests, skills, and career goals.

Astrea Recruitment will contact the candidates whose profiles most closely match the opportunity. All applications will be treated with strict confidentiality and in accordance with applicable data protection regulations.

Astrea Recruitment | 19 years of recruitment expertise | License No. 1809