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It support jobs abroad
769 job offers found
It support jobs abroad
769 job offers found
DESCRIPTION
Do you have experience in technical support and want to join an international team in Brno? We are looking for Dutch-speaking Technical Support Specialists who are passionate about delivering outstanding IT support and helping users resolve technical issues.
Join a newly established team supporting employees of a globally recognized home furnishing company. Enjoy a hybrid work model, comprehensive training, long-term career opportunities, and a relocation package for candidates moving from another EU country.
About the company
Our client is a global leader in digital services and consulting, providing business consulting, technology, engineering solutions, and end-to-end business process management services. They support some of the world's most recognized brands by delivering innovative digital solutions and helping organizations accelerate their digital transformation.
What will you do?
- Provide first-level technical support, service restoration, and fulfillment of service requests
- Act as the link between end users and product teams
- Register, analyze, prioritize, resolve, and assign incoming support cases within agreed service levels
- Communicate with end users regarding the progress of ongoing cases
- Deliver support in accordance with KPIs, OKRs, and internal service agreements
- Maintain accurate and detailed documentation of incidents
- Resolve more complex technical issues within the assigned business area using different support channels
- Contribute to improving user productivity through efficient technical support
About Brno
Brno is the second-largest city in the Czech Republic and a thriving international hub known for its excellent quality of life, vibrant cultural scene, and affordable living costs. With a welcoming expat community, outstanding public transport, and a lively city center, Brno offers an ideal environment for both professional growth and an enjoyable lifestyle.
REQUIREMENTS
- Fluent in Dutch and English, both written and spoken
- Business-level Czech language skills can be a bonus, but not required
- Good understanding of the supported business area and connected products and services
- Knowledge of ITIL, Agile frameworks, and service governance principles
- Strong knowledge of IT products, services, and terminology
- Excellent prioritization and problem-solving skills, especially during business-critical situations
- Ability to work efficiently under pressure and meet deadlines
- Strong communication and customer service skills
OFFER
- Hybrid work model
- Relocation package for candidates relocating from another EU country: 2 weeks of hotel
- 25 days of paid annual leave
- Performance bonus
- Meal allowance
- Multisport card
- Benefit card
- Modern office in the center of Brno with game room, silent zone, and kitchen facilities
- Expat Assistance Services
- Team-building activities
- Long-term career opportunities
SKILLS
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