About the companyOur client is a global leader in the online food delivery industry, revolutionizing how people access meals and essentials. Operating in over 40 countries, they bring together cutting-edge technology, logistics expertise, and a passion for customer satisfaction to deliver outstanding service every day.
What will you do?
- Support customers, riders, and vendors by resolving issues quickly and effectively
- Handle inquiries with empathy and professionalism in German and English
- Troubleshoot daily operational challenges and escalate complex cases when necessary
- Work collaboratively to achieve service KPIs (accuracy, quality, speed)
- Maintain accurate documentation and follow standard processes
- Contribute to a positive and fast-moving team environment