Inviting applications for the role of the Sales Program Specialist –  German – Process Associate – Hybrid Lisbon!

Our Sales team is responsible for delivering programs and processes that drive growth in our segment of advertisers. As a Sales Program Specialist, you will support innovative scalable sales programs across a diverse set of customers, focusing on driving revenue and product adoption. You will play a critical role in providing a variety of services that address our advertiser needs, and in helping to identify opportunities to scale projects and drive ROI across the SMB long tail.

• Provide support through a variety of channels, including online chat, emails, instant messaging and phone calls;
• Collect advertiser requirements, provide guidance on best practices and apply technology and product knowledge to address advertiser’s business needs;
• Act as a point of contact to provide consultative support on agencies and advertisers accounts;
• Drive advertiser communications and technical issue resolution, aiming to achieve high level of customer satisfaction;
• Educate advertisers on product usage, troubleshoot and resolve complex cases;
• Complete the required tasks within the agreed turnaround times and standards of quality;
• Have excellent language requirements in German and English;
• Complete and pass all required training provided by the client;
• Experience or a relevant industry certification in digital marketing, or eCommerce, or B2B/B2C sales, or digital ad sales, or related field (preferred)
• Comfortable over the phone and navigating CRM systems;
• Ability to provide exceptional customer support;
• Have basic understanding of social media;
• Bachelor degree
• C1 in German & English

• Attractive salary;
• Stable job offers - employment contract
• Performance bonuses
• Work in a multicultural and diverse environment with employees from over 30 countries
• Genpact supports language courses, professional trainings and great career development opportunities
• Free access to our award-winning learning platform
• Benefits such as Private Medical Package, Meal Vouchers or Access to wellness programs

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. 

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.