DESCRIPTION
About the Role
The team works with drivers who are new to the platform and supports them on moving through the funnel and taking trips with Uber. Once drivers are proficient with driving on the Uber platform, the team engages with them on a regular basis to ensure that they’re making the most of the flexible driving opportunity. The team aims to improve driver earnings per hour, supply hours, feel a connection with Uber, and ultimately, choose to remain driving with Uber.
In the program, CommOps and Ops collaborate closely to understand and tackle driver partners’ most important priorities through specialised and dedicated account managers.
What You'll Do
- Develop and manage Driver relationships through outbound trigger-based calling
- Take ownership of managing multiple driver accounts
- Provide customised coaching and recommendations to your driver partners
- Deliver against multiple KPIs aligned with market priorities: GBs, engagement, cancellation rate, etc.
- Act as a voice of the customer, capturing insights at every opportunity
REQUIREMENTS
Basic Qualifications
- Sales and account management experience or experience in a contact centre environment.
- Fluent in Greek & English
- Preferred Qualifications
- Teamwork
- Strong communication
- Customer obsession mindset
OFFER
- Luxmed medical health insurance
- Uber Credits
- Wellbeing reimbursement
- Glasses reimbursement:
- Food Program in the office (Breakfast, Lunch, Snack and Drinks) for free
SKILLS
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