Customer Care Advisor with Dutch

Becoming a Customer Care Advisor in Capita:

As a Customer Care Advisor, you will be supporting our new prestige brand Lotus Cars on European market, providing a fantastic customer experience on all interactions, leaving a lasting impression. You will be supported with extensive initial training, so that we can help you build the knowledge and skills required to work from with confidence. As part of the onboarding and training process you will have the opportunity to travel to the Netherlands to take part in an onsite training.

What you’ll be doing:

• Provide each customer with relevant and insightful advice at any touchpoint within the customer journey.
• Encourage customers to engage with products and services.
• Work with different contact points (technical line, dealers) and demonstrate a good sense of organization.
• Drive a customer-centric approach and deliver a unique customer experience from orientation through to handover and repurchase (end-to-end process).
• Be the main point of contact for customers across digital and physical touchpoints through different channels.
• Create a premium and caring relationship with prospects and customers, ensuring long-term relationships.
• Document customer updates and interactions through their journey using CRM platform to ensure up-to-date clean data capture.
• Collaborate with your team and stakeholders to continuously improve internal processes, deliverables, and experiences.
• Understand customer & market trends and anticipate customer expectations.

Skills you need to succeed:

• C2 proficiency in Dutch
• C1 proficiency in English
• Experience in handling calls and communicating effectively via email and chat (or experience in a customer-focused environment).
• Team player and goal – oriented.
• Strong prioritizing and planning skills
• Demonstrate a good standard of literacy and numeracy.
• Empathetic, high communication skills and determination to succeed within a customer service environment.
• Availability to work Monday – Friday 8:30 am – 5:30 pm
• Availability to travel to Netherlands as a part of the training during first weeks of work.

Would be an extra asset:

• Working with CRM (customer relationship management) tools, preferably Salesforce
• Interest in the automotive industry