DESCRIPTION
Coffee lovers wanted! Come work and live in sunny Lisbon as a Dutch-speaking customer service expert for a leading coffee brand. Discover new cultures and enjoy attractive benefits.
- Providing excellent customer service via telephone, email and chat.
- Acting as a brand ambassador and ensuring an optimal customer experience.
- Handling incoming and outgoing contacts, responding quickly and accurately to customer queries.
- Applying the brand tone to deliver a high-quality experience.
- Utilising problem-solving skills to achieve First Contact Resolution.
- Selling and promoting customer loyalty, and optimising order value.
REQUIREMENTS
- Fluent in Dutch (C2 level) and good in English (B2 level).
- Excellent communication and interpersonal skills.
- Passion for customer service and brand representation.
- Problem-solving ability and multitasking skills.
- Willingness to work in a rotating shift system (Monday to Sunday, 7:00 a.m. to 7:00 p.m.).
OFFER
- Attractive salary package:
- Total salary package: €1,409/month (including benefits)
- Accommodation option (tax-free until 2026).
- Paid training (20 working days).
- Career opportunities in an international company.
- Portuguese employment contract with holiday pay & Christmas bonus.
- Health insurance from the first day of work.
- Workplace in Lisbon, easily accessible by public transport.
SKILLS
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