Customer Fulfilment Representative PU with French

Role Overview:  

Huntsman has an exciting opportunity for a positive & energetic Customer Fulfilment Representative with the passion to serve & meet customers’ needs following business and supply chain rules. You will take full accountability for customer orders, deliveries (all mode of transports), export documentation requirements and related processes. You join our International CSR team responsible for our Polyurethanes division.

As Customer Fulfilment Representative, you protect and enhance internal and external customer relationships by being the link between Customers, Local Agents, Sales, Supply Chain, Logistic service providers and other functions, taking full accountability for customer orders and deliveries in a professional and solutions orientated manner.

Do you think you’re the right fit for this opportunity? Apply today! 

Role Responsibilities: 

As a Customer Fulfilment Representative PU, you will be responsible for: 

• Maintaining company standards for safety and compliance while embodying Huntsman’s corporate principles and values.
• Managing the end-to-end order-to-delivery process and master data in SAP and related systems.
• Acting as the primary point of contact for European customers, liaising between various internal and external stakeholders.
• Cultivating and maintaining excellent relationships with customers and stakeholders by providing timely information and proactive follow-up on orders and deliveries.
• Proactively identifying, preventing, and resolving issues related to orders and deliveries to ensure on-time and accurate execution.
• Ensuring correct documentation handling, amendments, and legalizations as specified in the order-to-delivery process.
• Promote Huntsman's customer web portal for order entry and documentation retrieval to optimize efficiency.
• Delivering products and services in line with customer and supply chain requirements while following cost-effective principles.
• Managing Vendor Managed Inventory/Consignment and accruals and settlement processes for rebates and commissions.
• Handling complaints logging and follow-up, ensuring timely closure with customers.

Experience and Competencies:  

What we are looking for: 

• Bachelor's or Master's degree in International Economics, Marketing, Finance, Logistics, or equivalent.
• Excellent communication and influencing skills with a focus on building strong relationships.
• Detail-oriented with strong problem-solving and service-oriented attitude.
• Flexible, team player with a positive attitude and ability to work independently.
• Resilient under stress, adept at multitasking, and capable of handling varying workloads.
• Fluent in English and French, additional languages are a plus.
• Cultural awareness of the areas you cover.