Customer Reservations Coordinator with German

Lisbon,
Portugal

Mandatory
Be one of the first to apply
DESCRIPTION
At Astrea Recruitment, we’ve been turning job searches into exciting new beginnings for 18
years! With offices in Bulgaria and Serbia, we connect top talent with leading Bulgarian and
international companies. We believe in helping people grow into their best selves, and our
ever-growing network of happy candidates and clients is what drives us forward. Let’s shape
the future together!

For one of our clients - a technology provider focused on customer experience, offering
outsourced sales, help, and operational solutions to large organizations, we are looking for
– Customer Reservations Coordinator with German and English.

Responsibilities:
*Manage urgent and everyday customer inquiries via phone, chat, and messages with
empathy and professionalism;
*Take initiative to resolve issues or escalate when necessary;
*Handle complex safety-related cases with sensitivity and care;
*Apply company guidelines to protect the community and resolve concerns effectively;
*Spot and report product or process problems, sharing suggestions for improvement;
*Communicate clearly and appropriately, ensuring data privacy and accuracy.

Qualifications:
*Fluent in German and English, both written and spoken;
*Able to stay calm and handle sensitive situations under pressure;
*Detail-focused and skilled in solving complex or urgent matters;
*Experience in customer support or crisis situations is a plus;
*Strong problem-solving and troubleshooting abilities;
*Comfortable working independently and in a fast-paced team environment.

Our client offers:
*Full-time position (40h/week), shifts from Monday –Sunday 07:00 – 22:00; open-ended
contract with a 30-day trial period;
*Competitive salary with role/language bonuses and performance incentives;
*Daily meal allowance and holiday/Christmas bonuses (monthly or lump sum);
*22 business days of annual leave + extra pay for working on Portuguese public holidays;
*Support with accommodation, travel costs, and initial financial assistance;
*Paid training from day one; medical and dental insurance after 6 months;
*Documentation support for non-Portuguese citizens.

If you feel excited and confident that you’re the perfect fit, we encourage you to take the next
step. Kindly share your detailed resume in English when you get a chance. (and don’t forget
to include the reference number SM_).

Rest assured that we will reach out promptly to the candidates whose profiles closely match
our requirements. Your privacy is of utmost importance to us, and all your information is
safeguarded in compliance with the regulations of the Commission for the Protection of
Personal Data (Astrea Recruitment, reg. No 1809).
SKILLS
Customer Service
Vip Customer Service
Work In Portugal

ARE YOU THE PERFECT CANDIDATE?
Be one of the first to apply