Customer S. Representative with CZ - Relocation to Bulgaria

Your typical day:

• As a Customer Service Representative, you will be assisting customers via email, chat, and phone, ensuring a positive and efficient service experience.
• Also, you will be maintaining a thorough understanding of the products, brand, and industry to provide accurate information and support to customers.
• Additionally, you will be conducting research to gather relevant information and provide accurate responses to customer inquiries.

What can you expect from us:

• Fulltime role with working shifts between 8:00 a.m. – 10:00 p.m., Monday – Sunday
• Competitive salary with monthly performance-based bonuses
• Convenient office location, close to bus stations and the metro
• Comprehensive initial training and onboarding (fully paid by us)
• Continuous training and upskilling programs through Concentrix University
• Professional Development and Career Navigation programs to map out the steps in your desired development
• Health and Wellbeing initiatives
• Relocation support if needed (accommodation and travel expenses)
• Part of the additional benefits are Health and Life Insurance, Multisport card, Transport allowance, Bonus for important life events, Additional paid leave for education, Corporate discounts, Company events and many more!
• Relocation package:
• Hotel Accommodation for 14 nights
• Advance Payment upon request
• Travel Reimbursement

Discover a Vibrant New Life in Sofia!

Are you considering a new adventure? Sofia offers a dynamic lifestyle with an affordable cost of living. Imagine saving significantly on rent, with prices nearly 42% lower than Prague, while enjoying the vibrant culture and scenic beauty of Bulgaria’s capital. Delight in delicious dining, with affordable grocery options nearly 9% cheaper, making everyday living both enjoyable and economical.

Sofia's welcoming atmosphere and lower living costs mean you can stretch your earnings further, enabling a fulfilling and balanced lifestyle. Here, you'll find a unique blend of rich history and modern living, perfect for those ready to embrace new experiences. Join us in Sofia and elevate your career with exciting opportunities in a city that offers both professional growth and personal enrichment.

Make your move today and explore all that Sofia has to offer!

Know someone perfect for this role? Refer a friend and earn an exciting reward when they join our team!

What you need to have is:

• Excellent communication skills
• Near Native level of Czech, both written and verbal
• Advanced knowledge of English, both written and verbal
• Previous experience in customer service or a related field
• Customer-oriented attitude
• Good typing and computer skills (MS Office applications)
• Proficiency in using CRM systems
• High attention to detail and accuracy in all tasks
• Ability to work both on your own and within a team
• High school education

• Educational courses, training
• Meal vouchers/meal allowance
• Corporate events
• Occasional work from home option
• Educational allowance
• Professional/personal coach
• Laptop
• Workplace refreshments
• Sports/culture/leisure allowance
• Discount on company products/services