Company

Accenture

Employment type

Full time

Experience

Entry level

DESCRIPTION

Customer Service Agent (Phone/Messaging/Email) - French

We’re looking for a proactive and empathetic Customer Service Agent to join a fast-paced, innovative company operating at the forefront of the digital finance industry. In this role, you’ll support French-speaking customers via phone, messaging, and email, helping to ensure a seamless and secure user experience.

REQUIREMENTS

Job Qualifications

Minimum Qualifications:

Highschool Diploma (12th Grade) with a Certificate minimum - mandatory
French Level C1/C2 - mandatory
Experience with different channels of support, including voice, email and messaging (at least 1 year of experience in one of the above)
Strong interpersonal, analytical, and communication skills
Experience working with Google Sheet and Google Doc and/or Microsoft Excel and Microsoft Word
Flexible and adaptable to the evolving needs of a high-growth and fast paced organization environment
Detail-oriented with strong customer focus

Preferred Qualifications:

Any Graduate degree (BA, B.Com, B.Sc, etc)
Experience working in a FinTech/Crypto environment/company
Strong problem-solving and decision-making abilities
Ability to multitask, prioritize, and manage time effectively
Familiarity with customer relationship management (CRM) systems and practices
Interest in the crypto economy

OFFER

What can we offer:

Competitive salary (paid over 14 payments annually), language bonuses, daily meal allowance, health insurance and transportation to and from the office.
Using foreign language and new technology solutions daily, cooperating with various global clients.
Constant support and clear development path from your first day – a dedicated Buddy, who will help you in adjusting to best practice and ways of working.
Focus on your strengths and continuous feedback enable fast professional growth, as well as new skills building by various online and classroom trainings.
Inclusion and diversity in practice: truly multicultural environment; we support LGBTQIA+, people with disabilities and parents. In our culture of equality, people are truly valued for their differences and free to be who they are.